Customer Support Representative | Remote
HireVue
Remote
customer support
representative
remote
customer support
interviewing
team
interaction
expert
technical
recruiter
ai
hosted
engagements
November 23, 2022
HireVue
Atlanta, Georgia
FULL_TIME
Company Description
- Be an expert in the HireVue platform and help our customers and their candidates understand the value of our technology
- Document and manage your cases for each Support interaction you have
- Recognize, document, and alert leadership of trends in contacts and ongoing issues
- Identify and communicate support process and product improvements
- Delight each of your contacts with positive and encouraging interactions
- Excellent interpersonal communication skills
- Positive attitude and drive to always be improving
- Expert reading and writing skills
- Proficient with technology, able to learn how to troubleshoot technical issues while navigating multiple systems
- 2+ years experience in a customer service role; experience in a technical support role is a plus
- Strong problem solving skills and ability to be resourceful
- Flexible schedule (we provide 24/7 customer support)
- Requires US Citizenship to work in this position
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