Program Assistant, Early Childhood Project

Montana State University Bozeman, MT
assistant early childhood childhood data ecp education team customer service management maintenance veterans email written
October 29, 2022
Montana State University
Bozeman, MT

The person in the Program Assistant role is an essential member of the ECP team and provides program and admin assistance at the ECP office that directly supports the field of early child care and education professionals across Montana.

Duties and Responsibilities

  • Assist the public on the phone, email and through written correspondence.
  • Perform general office tasks as assigned such as filing, copying, and paperwork intake.
  • Utilize a complex database, called The Practitioner Registry, to provide information to the public and to input data with attention to detail and accuracy.
  • Work with other ECP staff to develop informational marketing materials and communications to promote the program.
  • Participate in statewide meetings with ECP staff as needed.
  • Assist with preparation of ECP sponsored events.
  • Create and distribute the ECP monthly newsletter
  • Manage the ECP website with updated content as needed
  • Customer service and communication (phone, email, and in-person).
  • Paper and electronic records management.
  • Design and creation of marketing materials, newsletters, and other informational items.
  • Utilization of a database to support core functions of the ECP.

Required Qualifications – Experience, Education, Knowledge & Skills

# Knowledge and practical understanding of Information Technology (IT), data system management, demonstrated competence using various computer equipment and software programs.

# Demonstrated success and competence utilizing a data system that provides various user groups and partners with customized functions.

# Demonstrated exceptional customer service and maintaining positive relationships with partners, associates, and collaborators about the use of the data system, maintenance and upgrades, and troubleshooting.

Preferred Qualifications – Experience, Education, Knowledge & Skills

# Bachelor’s degree in early childhood education, data or technology sciences, data system management or related field or; an equivalent combination of education and/or experience.

# Experience with Microsoft products and demonstrated ability to manage Zen Desk Ticketing System and/or project management software.

# Demonstrated knowledge of maintenance and development business practices of the data system.

# Demonstrated understanding and/or interest of early care and education in Montana.

# Demonstrated ability to communicate effectively with various constituents e.g. team members, users, partners, development team about data system maintenance, upgrades and development.

The Successful Candidate Will

  • Exhibit excellent and professional written and verbal communication skills.
  • Provide friendly customer service skills to a wide array of technology user abilities.
  • Prioritize while being well-organized and able to work with minimal supervision.
  • Demonstrate critical thinking and problem-solving skills.
  • Provide prompt and courteous customer service at all times.
  • Use a high level of initiative and good judgment.
  • Work efficiently and effectively independently or as part of the team.
  • Maintain a positive attitude in the face of technical challenges.
  • Identify recurring trends or problems and provide recommendations for resolution.
  • Communicate effectively about data system technology to a variety of individuals and audiences regardless of their level of technical skills and knowledge.
  • Organize and prioritize simultaneous workloads, meeting deadlines, and remaining adaptable to changing priorities while maintaining a positive, effective, and professional approach.

Position Special Requirements/Additional Information

Continuation of employment is contingent upon availability of funding.

Position requires occasional travel by car or plane.

This position requires some in-state and national travel.

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts Montana State University’s rights to assign or reassign duties and responsibilities to this job at any time.

Physical Demands

Ability to work for prolonged periods of time in a stationary position in a normal office environment.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required.

This position has supervisory duties?

Number of Vacancies

Desired Start Date

Position End Date (if temporary)

Open Date

Close Date

Applications will be:

Screening of applications will begin on March 4th, 2022 ; however, applications will continue to be accepted until an adequate applicant pool has been established.

Special Instructions

Diversity Statement

Montana State University values diverse perspectives and is committed to continually supporting, promoting and building an inclusive and culturally diverse campus environment. MSU recognizes the importance of work-life integration and strives to be responsive to the needs of dual career couples.

In compliance with the Montana Veteran’s Employment Preference Act, MSU provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran’s preference please complete the veteran’s preference information located in the Demographics section of your profile.

MSU’s Non-Discrimination Policy and Discrimination Grievance Procedures can be located on the MSU Website:

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