Service Business Manager

Description - External

Milacron is looking for a Service Business Manager to join our team in Batavia, OH. As a Service Business Manager you will be responsible for building, maintaining, and managing the Service-focused business relationship with all of Milacron’s customers. Core responsibilities include planning, directing, and coordinating the most efficient and cost-effective resolution of customer’s service requests, and supporting the Aftermarket Field Sales team with proactively selling inspections, preventative maintenance, long-term service contracts, and digital solutions to grow Milacron’s Service revenue with new & existing customers.

What Milacron Offers You:

• A robust PTO policy with 6 paid sick days, 11 paid holidays, and 4 weeks paid vacation!
• Comprehensive medical, dental and vision insurance, which includes MD Live, RX help center, Medical Advocate Program, company paid short- & long-term disability.
• Generous 401K Matching Program – 3% (base pay) automatic contribution $.50 for each additional dollar saved on the first 6% of pay saved*
• Competitive pay
• Paid Parental Leave
• Opportunities for development and advancement

What you’ll do:

• Take ownership of financial and key performances indicators pertaining to Aftermarket Service
• Responsible for margin and revenue performance of the Aftermarket P&L
• Manages experienced professionals (North America Aftermarket Service Field Technicians & Independent Service Providers) whose duties focus on analysis, repair & service of Milacron machines in the field.
• Exercises full management authority, including performance reviews, pay decisions, recruitment, discipline, termination & other personnel actions, planning/scheduling, completing/approving all work order documentation via Salesforce (SFDC)
• Manage and schedule all 3rd party service providers to facilitate new machine startups, retrofits, and other Service-related events that require rigging and/or trucking support
• Establish pricing and associated commercial policies/quotes with the support of Field Sales
• Create and manage Service business forecasting & budgets to achieve our Aftermarket Breakthrough Objectives
• Champion Milacron’s digital service offerings by partnering with Field Sales and other cross functional teams to increase the adoption on new machines & those already in the field
• Participate with sourcing employees to remain cost competitive with high quality components
• Develop customer-specific Service strategies in collaboration with the Aftermarket Field Sales team
• Participate and manage the service-facing aspect of all customer relationships by fielding/responding to phone calls, text messages, and emails during and outside of Milacron’s standard working hours
• Partner with Customer Service & Field Sales to track open Aftermarket orders and shipments
• Maintain significant industry relationships with complementary suppliers, industry associations
• Support with new product development programs
• Partner with the Aftermarket training team to develop & enhance internal as well as external/customer training programs. Also be capable of providing such training, with the ability to “train the trainer”
• Extensive travel to customer site, supplier facilities, and other business-related locations
• Other service-related activities as requested by Milacron’s senior leadership team

Qualifications - External

Basic Requirements:

• Bachelor’s degree or a combination of education and applicable experience required
• 5 years of customer-facing Field Service/Contract Maintenance experience, or Field Sales in a highly technical industry supporting capital equipment
• 3 years of proven background in employee management within highly technical industries supporting capital equipment maintenance and sales
• Excellent written and verbal communication skills
• Proficient with Windows operating systems, MS Office, Salesforce (SFDC), and PowerBI tools
• Extensive technical knowledge with capital or heavy equipment, plastics and/or plastics machine experience is a plus
• Proven track record of managing employees completing technical-focused work in a remote setting, as well as the ability to leverage digital tools to increase efficiency
• Ability to work in multiple projects in a specialty product environment
• Proficient at reading Mechanical / CAD drawings
• Basic plastics processing knowledge is preferred, however not required if offset by other industrial experience
• Strong negotiating and commercial/customer-facing skills

Physical Demands:

To perform this job successfully, the physical demands listed are representative of those that must be met by an employee. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands to handle and feel, reach with hands and arms, talk and hear. The employee may occasionally be required to crouch. The employee may occasionally lift items as heavy as 25lbs. Specific vision abilities may include the employee’s ability to see near and far distances.

Who we are:

Milacron is a global leader in the manufacture, distribution and service of highly engineered and customized systems within the $27 billion plastic technology and processing industry. We are the only global company with a full-line product portfolio that includes hot runner systems, injection molding, extrusion equipment. We maintain strong market positions across these products, as well as leading positions in process control systems, mold bases and components, maintenance, repair and operating (“MRO”) supplies for plastic processing equipment. Our strategy is to deliver highly customized equipment, components and service to our customers throughout the lifecycle of their plastic processing technology systems.

Milacron is an operating company of Hillenbrand. Hillenbrand (NYSE: HI) (www.Hillenbrand.com) is a global industrial company operating in over 40 countries with over 10,000 associates serving a wide variety of industries around the world. Guided by our Purpose — Shape What Matters For Tomorrow™ — we pursue excellence, collaboration, and innovation to consistently shape solutions that best serve our associates, customers, communities, and other stakeholders. Hillenbrand's portfolio includes brands such as Coperion, Milacron Injection Molding & Extrusion, and Mold-Masters, in addition to Batesville.

EEO: At Hillenbrand we strive to build a diverse workforce through equal opportunity employment that embraces and leverages the differences each individual has to offer. Equal Employment Opportunity/ Affirmative Action Employer of minorities/females/disabled/veterans.

DISCLAIMER: The above information on this job description has been designed to indicate the general nature and level of work performed by the employee within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of any employee assigned to this job. Nothing in this job description restricts management’s right to assign duties and responsibilities to this job at any time.

Job Type: Full-time

Pay: $80,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Supplemental pay types:

• Bonus pay

Experience:

• Field Service or Technical Maintenance: 5 years (Preferred)
• Management or Supervisory: 3 years (Preferred)

Work Location: Remote