Medical Call Center Representative
Hope Christian Health Center
North Las Vegas, Nevada
medical
call center
representative
insurance
medical
health
calls
call center
clinic
patients
scheduling
spanish
christian
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November 30, 2022
Hope Christian Health Center
North Las Vegas, Nevada
FULL_TIME
$14-16/HOUR
About Hope Christian Health Center
Hope Christian Health Center is a non-profit, faith-based organization operating two clinics in North Las Vegas, a mobile outreach team, and the HCHC Recuperative Care Center (HCHC RCC) in Las Vegas.
The HCHC RCC is a 38 bed inpatient program that offers
primary care, case management, wound care, and other supportive services to clients who are homeless made possible through partnership with the City of Las Vegas.
Our mission is to glorify God as we demonstrate Christ's love to the Las Vegas community by providing excellent, affordable care to everyone regardless of their ability to pay.
JOB SUMMARY: The Call Center Representative is an integral team member of the health center who serves as an introductory staff member to the clinic. They participate in the delivery of excellent medical services in a patient centered medical home environment with an emphasis on the prevention of disease to deliver high quality care to patients. The Call Center Representative answers incoming phone calls, directing callers to the correct department, answering questions, scheduling appointments, verifying insurance coverage, and providing patient instructions prior to their appointment. They serve by verifying the patient's identity, obtaining the reason for the visit (chief complaint(s , and update the Medical Records System (EMR) as necessary).
You must be fully vaccinated against COVID-19 to be considered for this position with exceptions only as required by law (ex: medical or religion).
Please note, this position requires fluency in English and Spanish. Candidates who do not speak both languages will not be considered.
DUTIES AND RESPONSIBILITIES:
Administrative Duties
Promotes and demonstrates Hope values of: Gospel motivation, Prayer, Excellence, Stewardship, Patience, Thankfulness, Humility, Service, Dignity through Relationship and Hospitality and Joy
Maintains a courteous and professional demeanor at all times; greets individuals and patients as they enter and exit the clinic
Verifies patient identity, medical insurance, informs patient of Sliding Fee Scale via phone
Reminds patients of upcoming appointments, follow-up visits, and referrals as applicable
Manage and resolve patient complaints
Identify and escalate issues to supervisors
Maintains and ensures patient confidentiality at all times
Updates Electronic Medical Record system as needed (scheduling/rescheduling appointments, collection and recording patient co-pays, checking billing notes, collecting fees for service, updating insurance information, entering patient registration information, etc)
Provides accurate and detailed phone messages to providers and staff by documenting all interactions in EMR
Screens all incoming phone calls addressing questions and transferring calls as needed
Return missed patient calls
Assist other departments in proactive scheduling calls to patients
Maintains safe, secure, and healthy work environment by establishing and following standards and procedures; complies with legal regulations
Ensures front office, call center, and clinic policies and procedures (as applicable) are followed at all times
Updates job knowledge by participating in educational opportunities; reading professional publications
Attends and actively participates in staff meetings
Performs all other duties as assigned
QUALIFICATIONS:
Education Required:
High School Diploma or equivalent. At least 1 (one) year of front desk experience (including scheduling and insurance verification) in a medical clinic or facility.
Benefits:
2 weeks PTO
11 paid holidays annually
Optional 403b retirement plan
Employer-paid health insurance coverage
Job Type: Full-time
Experience:
Medical Front Office experience (preferred)
Language:
Spanish (Required)
Job Type: Full-time
Pay: $14.00 - $16.00 per hour
Benefits:
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Day shift
Monday to Friday
Application Question(s):
Are you fully vaccinated against COVID-19?
Experience:
Call center: 1 year (Preferred)
Language:
Spanish (Required)
Work Location: One location
Hope Christian Health Center is a non-profit, faith-based organization operating two clinics in North Las Vegas, a mobile outreach team, and the HCHC Recuperative Care Center (HCHC RCC) in Las Vegas.
The HCHC RCC is a 38 bed inpatient program that offers
primary care, case management, wound care, and other supportive services to clients who are homeless made possible through partnership with the City of Las Vegas.
Our mission is to glorify God as we demonstrate Christ's love to the Las Vegas community by providing excellent, affordable care to everyone regardless of their ability to pay.
JOB SUMMARY: The Call Center Representative is an integral team member of the health center who serves as an introductory staff member to the clinic. They participate in the delivery of excellent medical services in a patient centered medical home environment with an emphasis on the prevention of disease to deliver high quality care to patients. The Call Center Representative answers incoming phone calls, directing callers to the correct department, answering questions, scheduling appointments, verifying insurance coverage, and providing patient instructions prior to their appointment. They serve by verifying the patient's identity, obtaining the reason for the visit (chief complaint(s , and update the Medical Records System (EMR) as necessary).
You must be fully vaccinated against COVID-19 to be considered for this position with exceptions only as required by law (ex: medical or religion).
Please note, this position requires fluency in English and Spanish. Candidates who do not speak both languages will not be considered.
DUTIES AND RESPONSIBILITIES:
Administrative Duties
Promotes and demonstrates Hope values of: Gospel motivation, Prayer, Excellence, Stewardship, Patience, Thankfulness, Humility, Service, Dignity through Relationship and Hospitality and Joy
Maintains a courteous and professional demeanor at all times; greets individuals and patients as they enter and exit the clinic
Verifies patient identity, medical insurance, informs patient of Sliding Fee Scale via phone
Reminds patients of upcoming appointments, follow-up visits, and referrals as applicable
Manage and resolve patient complaints
Identify and escalate issues to supervisors
Maintains and ensures patient confidentiality at all times
Updates Electronic Medical Record system as needed (scheduling/rescheduling appointments, collection and recording patient co-pays, checking billing notes, collecting fees for service, updating insurance information, entering patient registration information, etc)
Provides accurate and detailed phone messages to providers and staff by documenting all interactions in EMR
Screens all incoming phone calls addressing questions and transferring calls as needed
Return missed patient calls
Assist other departments in proactive scheduling calls to patients
Maintains safe, secure, and healthy work environment by establishing and following standards and procedures; complies with legal regulations
Ensures front office, call center, and clinic policies and procedures (as applicable) are followed at all times
Updates job knowledge by participating in educational opportunities; reading professional publications
Attends and actively participates in staff meetings
Performs all other duties as assigned
QUALIFICATIONS:
Education Required:
High School Diploma or equivalent. At least 1 (one) year of front desk experience (including scheduling and insurance verification) in a medical clinic or facility.
Benefits:
2 weeks PTO
11 paid holidays annually
Optional 403b retirement plan
Employer-paid health insurance coverage
Job Type: Full-time
Experience:
Medical Front Office experience (preferred)
Language:
Spanish (Required)
Job Type: Full-time
Pay: $14.00 - $16.00 per hour
Benefits:
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Day shift
Monday to Friday
Application Question(s):
Are you fully vaccinated against COVID-19?
Experience:
Call center: 1 year (Preferred)
Language:
Spanish (Required)
Work Location: One location
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