Resident coordinator
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At Equity Residential, we're dedicated to creating thriving communities, and we invite you to be part of our team. Embracing values like Diversity, Sustainability, and Total Wellbeing, we foster a workplace culture of authenticity and collaboration.
How We Deliver a Winning Performance :
- Question Authority
- Walk the Talk
- Share Knowledge
- Listen, not just Hear
- See the Glass Half Full
- Take Educated Risks
- Enjoy the Ride
- Share the Spotlight
- Do the Right Thing
- Test Your Limits
We Care About Your Total Wellbeing :
- Physical Wellbeing : Medical, dental, and vision care
- Social Wellbeing : 9 paid holidays, annual vacation time, paid sick leave, new parent benefits
- Financial Wellbeing : 401(k) Retirement Savings Plan, Rent Discounts, Competitive Compensation
- Community Wellbeing : Paid Community Service Hours
- Learn more about our Total Wellbeing program
What You’ll Be Doing :
As a Resident Experience Coordinator, you will spend most of your time delivering exceptional customer service, fostering resident loyalty through outstanding move-in experiences, adeptly handling and escalating resident issues, and ensuring an overall remarkable living experience throughout their residency.
- Addressing resident inquiries promptly, ensuring satisfaction and loyalty
- Guiding new residents through the move-in preparation experience for a smooth transition
- Conducting follow-up within a week of move-in to address concerns
- Managing move out inspections and coordinating resident events
- Maintaining high resident visibility, overseeing amenity areas, and collecting fees for rentals
- Proactively suggesting improvements to enhance community operations
What You’ll Need To Thrive :
- High School diploma or equivalent
- Valid Driver's License required if employee will operate a motorized vehicle (., car, golf cart) in their role. This varies by location.
- Computer literacy and effective communication skills
- Availability to work a flexible schedule, including weekends
- Office team employees, with limited exceptions, are required to use their own Smartphone to perform certain aspects of their job
Bonus Qualifications :
Customer service experience
Salary : $23.81 - $29.10 / Hour
The successful candidate's starting pay will be determined based on job-related skills, experience, and qualifications.
Last updated : 2024-03-28