IT Technician

Full Job Description

We have an exciting opportunity for an IT Technician to join our company. This newly created role will be responsible for maintaining the hardware, software, and data that drives our daily business forward.

This position calls for a self-motivated, collaborative professional with a positive outlook, excellent communication, and strong technical skills. The preferred candidate is proactive, solution-oriented, and comfortable working in a deadline-driven environment.

Job Responsibilities

Support of 24/7 production environment comprised of workstations, laptops, mobile device, network devices, printers, promotional KIOSKS, EGM [Electronic Gaming Machines], POS systems, scanners, plotters, VoIP equipment, WiFi, and PBX equipment throughout the Casino and San Manuel enterprise. Support of a variety of applications for internal customers in departments such as HR, Accounting,Facilities, and IT.

• Monitor server/network equipment, respond to user calls and service tickets, trouble-shoot and escalate issues pertaining to production systems in support of Casino and Back Office activities.
• Provide written and verbal status reports, communicate and update customers and team of issues, and update online diagrams and documentation. Reinforce service level agreements.
• Participate in IT projects under direction of operation leads and management team.
• Maintain organized, clean and safe work environment throughout the enterprise.
• Responsible for maintaining confidentiality of sensitive and/or classified types of information documents.
• Perform installations and basic configurations of hardware, software, and telephones. Perform preventative maintenance.
• Participate in asset tracking, inventory management, telecom/network maintenance, vendor management, and process improvement activities.
• Ability to work any assigned shift (day/swing/graveyard).
• Perform other duties as assigned to support the efficient operation of the department

Associate’s degree in Computer Science or related field and at least 2 years of relevant IT work experience required.

• Technical troubleshooting experience [documented ability to analyze and diagnose network, computer, and or telecom issues].
• Two (2) years computer experience [working directly with workstations, servers, phone systems, mobile devices, networking, or printers].
• Ability to solve technical problems, work well under stress, and follow instructions.
• Ability to communication effectively to all levels of the organization.
• Ability to present ideas in user-friendly language.
• Highly self-motivated and directed.
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Exceptional customer service orientation.
• Experience working in a team-oriented, collaborative environment.
• Equivalent combination of education and progressive, relevant and direct experience may be considered in lieu of minimum educational/experience requirements indicated above.
• A+ Certification is a plus

Job Type: Full-time

Pay: $45,000.00 - $58,000.00 per year

Benefits:

• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Las Vegas, NV 89119: Reliably commute or planning to relocate before starting work (Required)

Experience:

• IT Technician: 3 years (Required)
• Microsoft Windows Server: 3 years (Required)
• Software troubleshooting: 3 years (Required)
• Technical support: 3 years (Required)

Work Location: One location