Customer Service Associate - Call Center
WHY JOIN BEALLS?
Come join a team rich in tradition that is ready to adapt and evolve with the ever-changing retail landscape! We are a debt free, billion-dollar organization with over 600 retail stores across 23 states. With an eye to the future, we continue to enter new markets and expand our customer base!
We are excited to be back into the office and believe we are better when we are together. We invest in our associates with training and development and build careers through collaboration, strong relationships, and supportive leadership. Our company values, competencies and culture will continue to be strengthened by our associates working together in the same location here in Florida.
Stable and fiscally savvy, Beall’s has long been an organization that represents tradition, integrity, and sustainability. We are led by servant leaders who are genuinely grateful for our contributions every day. Our associates strive to exceed expectations and drive results through empowerment and ownership. Come join a team that brings a people-first approach to doing business!
If you are interested in joining a team that is proud of its history yet focused on the future, consider a position with Bealls Family of Stores today! Come join a team that brings a people first approach to doing business!
Customer Care Associate (Remote and Onsite)
Onsite positions are located at our corporate offices in Bradenton, FL
Remotely, must be located in either AL, AR, FL, GA, IL, IN, KS, KY, LA, MS, NC, OH, OK, PA, SC, TN, TX, VA, or WV
Competitive hourly pay
Full-time & Part-time; 25 hours per week
On-site and remote positions available.
Flexible schedule required during operating hours.
Operating hours: Monday - Saturday, 9am - 6pm & Sunday, 10am-6pm. Extended support hours possible during holiday season.
Respond to all inbound customer communications using phone, mail, email or live chat according to Bealls standards. Make outbound customer communications as necessary. Generate sales, resolve customer verbal and written inquiries by supporting Bealls Stores, Bealls Outlet, Burkes Outlet, and Home Centric stores as well as support BeallsFlorida.com, BurkesOutlet.com and E-Commerce marketplace fulfillment efforts.
Full-time, Part-time, and Flexible shifts (day and weekend hours) are available
- Under primary leadership of Customer Care Manager for Bealls Stores, Bealls Outlet, Burkes Outlet and Home Centric. Direct report to Sr. Supervisor of Day
- Shift and Nights/Weekends; indirectly report to Shift Supervisors or Manager on Duty (MOD) as assigned.
- Extensive interaction with Bealls Florida, Bealls Outlet, Burkes Outlet and Home Centric customers.
- Interaction with buying staff, credit, store operations personnel, E-Commerce staff, advertising staff, finance and other customer care staff.
- Strong verbal and written communication skill.
- Prior Call Center or Retail experience preferred in a fast-paced work environment.
- Working knowledge of Microsoft Outlook and Teams.
- Excellent keyboarding and computer skills using multiple software applications simultaneously.
- Must pass US background check and drug screening prior to start date.
- Note: Remote applicants must have a quiet workspace, wired internet connection, 22" monitor, experience working independently, and ability to identify and troubleshoot minor PC issues with additional technical support.
SUMMARY OF DUTIES AND RESPONSIBILITIES:
- Inbound Call Center support for Bealls, Bealls Outlet, Burkes Outlet, Home Centric and Rugges Earth Outfitters stores.
- Support 85-100 inbound guest inquiries daily in a courteous and professional manner.
- Process new orders by phone and provide post-purchase support for existing orders.
- Prepare written communications for actionable inquiries such as requests for adjustments, returns, labels and other related post-purchase requests.
- Assist guests with reward’s program administration and support.
- Troubleshoot website checkout issues and account user issues based on established policies and procedures.
- Exceed guest expectations, build loyalty, and long-term relationships for Bealls Family of Stores in-store and online guests
- Associate shopping discount.
- Accrued vacation, sick, and a floating holiday.
- Medical, dental, vision, 401(k) Best Plan.
- And more…
- Must have adequate vision, speech, hearing and physical ability to perform essential job functions, with or without reasonable accommodations.
- Use a computer and phone 100% of the day.
- Sitting 99% of the day; ability to lift up to 5 pounds.