Visitor Services Logistics and Safety Coordinator

State Preservation Board (SPB)

Visitor Services Logistics and Safety Coordinator

Job Type: Full-Time, Full -Time; Varied shifts Sunday through Saturday

Posting Dates: November 10, 2022 - until closed
Hiring Rate: $3,246.67 / monthly

Organizational Overview:

The Bullock Texas State History Museum immerses visitors in Texas history and culture through a variety of exhibitions, films, and events serving over 500,000 visitors a year on-site and on-line. A dynamic educational institution accredited by the American Alliance of Museums, the Bullock Museum is a division of the Texas State Preservation Board (TSPB). For additional information about TSPB and the Bullock Museum please see: _ and _

Benefits: medical, dental, vision and other insurances, a defined benefit pension and 401K retirement plans, unpaid parental leave, flexible spending and dependent care accounts options, telework up to two days per week (with approval). Free parking and free Museum Membership.

Position Summary:

A critical mission-centric division of Museum Operations, the Visitor Services team represents the public face of the Bullock by providing friendly, high-quality experiences for guests at ticketing, parking, concessions, theaters, events, and in the exhibition galleries. Reporting to the Head of Visitor Services,under general supervision, Visitor Services Coordinators provide consistent coverage, leadership, training, and guidance, while performing daily responsibilities and utilizing problem-solving skills working with the public on the front line of operations. Coordinators understand the importance of first impressions for maximizing both visitor learning experiences and operational revenue streams. Coordinators work in a fast-paced environment performing complex customer service work requiring strong focus and organizational abilities, including remaining calm under pressure and adjusting priorities if situations change. Excellent communications skills and a commitment to the Bullock's mission and core values of leadership, excellence, accessibility, diversity, engagement, and relevance are required. Performs all other duties as assigned. Work hours are based on the Agency's 360 day-per-year schedule and include weekends, some evenings and/or holidays, including on short notice.

This position focuses on project management and safety tasks, ensuring the planning and successful completion of operations-, aesthetics-, and safety-related projects including vendor coordination, condition report completion, Surplus processing, and creating safety materials. Hours tend to coincide with museum business hours, including weekends.

Essential Job Duties: For purposes of this agency's job descriptions, "essential job duties" are defined as assigned tasks that are critical or fundamental to the position and not marginal. If an individual is qualified to perform the essential job duties, he or she must be able to perform the essential job duties with or without reasonable accommodation.

Promptly welcomes and engages visitors in a friendly and helpful manner, answering questions and offering direction, information, and recommendations.
Demonstrates a thorough understanding of the Museum including pricing, hours, membership program, building layout, exhibitions, events, and activities.
Uses point-of-sale software to process parking garage entry as well as sell tickets for exhibitions, events, and films while accurately and securely processing cash, check, and credit card transactions. Reconciles transactions at the end of shift according to department procedures.
Operates the concession stand by selling merchandise, rotating and stocking products, conducting quarterly inventory counts, and cleaning the location.
In the IMAX and Texas Spirit Theaters: takes tickets; conducts seating and crowd management duties; distributes, collects, and cleans 3D glasses; and monitors, cleans, and prepares theaters for each show.
Maintains knowledge of and promotes Museum membership program and informs guests about the benefits and discounts associated with becoming a member.
Accurately performs opening and closing procedures, making recommendations for improvements when the need arises.
Possesses an expert-level knowledge of the museum's sales software to accurately, efficiently, and securely process cash, checks, credit cards, discounts/vouchers, donor information, and complimentary transactions according to museum policies and procedures. Finds and corrects transactional errors. Mentors the Visitor Services staff to increase proficiency in cash-handling duties.
As assigned, responsible for receiving products and supplies for Concessions, Ticketing, and the Information Desk. Maintains receiving-related spreadsheets, reports, and paperwork.
As assigned by the Head of Visitor Services, trains new and existing staff on a wide variety of subjects to ensure exemplary customer service, a focus on membership sales, a thorough understanding of the Museum's goals and offerings, and an operational proficiency in all areas and duties.
Monitors daily and weekly scheduling of staff to ensure all Visitor Services positions are adequately covered. Reports any potential staffing issues to Visitor Services Managers.
When assigned, maintains the cash office by keeping a sustainable level of currency on hand, making deposits, counting bags, and generating change orders through the State Comptroller's office per state procedures.
Promptly provides updates and clear and concise reports to Head of Visitor Services related to staffing, scheduling, staff morale, operations, interior and exterior building conditions, supplies and equipment needed, incidents, and inter-departmental communication needs.
Meets with other departments and works with Head of Visitor Services to ensure the effective flow of information from those areas to Visitor Services when assigned.
Assists with updates to the POS systems, Ticketing systems, and informational screens when assigned.
Communicates issues with digital and physical signage as well as customer feedback on the effectiveness of signage to Head of Visitor Services.
Assists with selling Parking Passes and helps monitor the Bullockparking email inbox for parking requests as assigned.
Assists with monitoring the BullockTickets email inbox and voicemail, as well as updating the IMAX film schedule voice recording as assigned.
Assists with the management of the Lost and Found, and performs routine maintenance of its inventory.
Maintains excellent knowledge of museum exhibits and events, as well as basic information about surrounding institutions, restaurants, and other local destinations relevant to the visitor experience.
Assists in strengthening Customer Service standards by supervising staff interactions with our visitors and conducting constructive conversations. Reports any further coaching needs Head of Visitor Services.
Ensures that all Visitor Services staff remain informed of changes to pricing, hours of operation, membership, promotions, events, parking, movie times, exhibit and artifact installations, and customer service considerations. Suggests ways to improve communication between management and staff.
Understands and is able to assist in the implementation of the Museum's emergency procedures. Maintains and communicates emergency procedures including evacuation, inclement weather, lost visitor, lockdown, etc.
Performs duties using safe work practices and techniques while monitoring the workplace to ensure visitor and staff safety. Continually complies with all applicable security and safety rules, regulations, and standards.
Actively monitors safety and security in the workplace to minimize risks. Immediately reports any potential safety, security, and ADA concerns to Head of Visitor Services.
Attends quarterly ADSO meetings and works with Head of Visitor Services to communicate updates to staff.
Able to work in a fast-paced, changing environment without compromising accuracy or credibility - adhering to all policies and procedures and modeling a professional, positive, and calm demeanor.
May occasionally work additional hours or for an extended period without a break during peak visitation days or in other extraordinary circumstances.
Maintains strict confidentiality and professionalism pertaining to discussions about staff issues and all assigned responsibilities.
Demonstrates sustained knowledge of the agency's mission, programs, exhibits and customers.
Complies with all applicable safety rules, regulations, and standards. Adheres to all agency policies and procedures.
Displays sound judgment and effective interpersonal skills in communicating with internal and external customers, including building occupants, other agency staff and visitors to the Capitol Complex and Museum.
Regular and prompt attendance is an essential job duty for all SPB positions; all employees must adhere to the assigned work schedule.
Performs all duties in a manner that promotes public confidence in the SPB and its staff.
Performs all other duties as assigned.

Minimum Qualifications: The successful candidate will have at least 4 months' experience as a member of the Visitor Services team without any recent disciplinary or attendance issues. Candidate should have an interest in a leadership position within the department. Computer skills are required, including experience with Microsoft Office. Candidate must have exceptional organizational skills. Maintains productivity enhancing communications and working relationships with coworkers, other departments, members . click apply for full job details