Customer Service Representative
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Job Description
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Main Responsibilities of a Customer Service Representative- Answer incoming calls
- Schedule transportation for clients needs
- Verifying insurance eligibility .
We are looking for an experienced and seasoned customer service representatives who will always be on top of their performance and make a contribution to the overall excellence of our customer service.
Customer service representative is the first line of contact with the customers for any business. So, that means that we need a person who fully understands the importance of this job and is willing to show all the dedication needed.
Customer service is important for building trust with customers, so our perfect candidate must have great organizational and communication skills.
A perfect candidate that we have in mind must be organized, and highly skilled in a high volume call center.
Responsibilities of a Customer Service Representative- Answers phones..
- Updates client account information.
- Verify insurance eligibility
- Communication with case managers and patients
- Schedules transportation for clients.
- Coordinates with dispatch team for transport availability
- Multitasking
- Resolving conflict
- Phone skills
- General Computer Knowledge
- Problem-solving
- Communication skills
- Customer service
- Bilingual preferred but not required
- High school Diploma/ GED
Lifetrans is a Non-Emergency medical transportation company that provides our customers transportation for various medical reasons. Safety and care of our patients is a very important aspect of our company.