I.T. End User Services Technician II - 2nd shift (M-F, 2pm-11pm)

COMPANY OVERVIEW:

Herbalife is a global nutrition company that has helped people pursue a healthy, active life since 1980. Our nutrition, weight-management and personal care products are available exclusively through dedicated independent Distributors in more than 90 countries. Our Mission is to change people’s lives by providing the best business opportunity in direct selling and the best nutrition and weight-management products in the world!

POSITION SUMMARY STATEMENT:

The 2nd shift Information Technology End User Services Technician II (Desktop Support Technician II) is responsible for a broad scope of operational support and install, move, add, and change (IMAC) requests supporting the Desktop IT infrastructure in office environments and manufacturing plant environments. End User Services Technicians also support events.

DETAILED RESPONSIBILITIES/DUTIES:

• Provides service and end user support during maintenance checks or dispatches
• Diagnoses errors or technical problems and determine proper solutions
• Produces timely and detailed service reports
• Documents processes
• Collects and analyzes performance data to provide technical assistance
• Provides technology support as needed for events
• Ties workflow to schedule
• Accurately documents solutions related to complex issues
• Creates workaround procedures when standard procedures have failed and ensures issues are resolved
• Troubleshoots and develops technical solutions related to software and setup errors for engineers, technicians, and customers
• Builds positive relationships with customers

Qualifications"

Skills:

Required

• Customer-centric
• Attention to detail, strong communication skills
• Passionate about technology
• Ability to lift and move hardware
• Strong knowledge of Windows 10, Office products
• Familiarity with desktop, laptops mobile devices, printers or other devices
• Familiarity with Active Directory, ITIL Service Management and ticketing systems
• Must be able to start on first shift at first for training and then able to move to second shift and work the second shift schedule permanently.

Experience:

Required for Level II

• 3+ years experience performing IT desktop / end user support

Education:

Required

• Bachelor's in Information Technology or equivalent

Certificates / Training:

• Preferred: CompTIA A+ or equivalent

Principles & Related Competencies:

Ethical

• Complies with policies and procedures; Takes the high road and upholds our values; Maintains confidentiality; Acts with integrity, honesty and respect.

Leader

• Meets challenges head on to uphold quality standards, productivity goals, and values; Sets an example, building a culture of trust, transparency, and open communication; Is aligned with organizational direction

Collaborative

• Works cooperatively with others offers and accepts help; Freely shares information as appropriate; Open to and willing to provide feedback; Strong contributor to the team’s results; Celebrates the individual and the team; Ability to clearly communicate.

Looks Beyond Oneself

• (Team Player) Demonstrates humility and willingness to recognize and give credit to others; Works well alongside people of different backgrounds and ideas; Builds good relationships with others; Values Distributors and teammates.

Drives Innovation

• Add value through: Proposing ideas and creative solutions to employee, distributor and/or customer challenges; Listening to and respecting others ideas through collaborating and helping develop those suggestions; Driving ideas forward to implementation.

Delivers Change

• Delivers Change Through: Adapting to different working environments; Responding positively to change including new duties and assignments.

Our Benefits:

We support our employees’ lives inside and outside the workplace. Our benefits package, which varies by country, features comprehensive medical and dental insurance, retirement savings plans and more. When our employees feel nourished, we believe our potential is limitless.

We are proud to be an equal opportunity employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected characteristic. We value diversity, strive for inclusivity, and believe the differences among our teammates is a key contributor to Herbalife’s ongoing success. We currently have eight global employee networks: Black Life, Millennial Network, Multicultural Life, Proud Life, Vet Life, Women in Leadership, Women in Technology, and Working Parents Life employee networks

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Herbalife offers a variety of benefits to eligible employees in the U.S. (limited to the 50 States and the District of Columbia), which includes Group Health Programs, other Voluntary Benefit Programs, and Paid Time Off. Group Health Programs include Medical, Dental, Vision, Health Savings Account (HSA), Flexible Spending Accounts (FSA), Basic Life/AD&D; Short-Term and Long-Term Disability and an Employee Assistance Program (EAP).

Other Voluntary Benefit Programs include a 401(k) plan, Wellness Incentive Program, Employee Stock Purchase Plan (ESPP), Supplemental Life/Critical Illness/Hospitalization/Accident Insurance, and Pet Insurance. Paid time off includes Company-observed U.S. Holidays, Floating Holidays, Vacation, Sick Time, a Volunteer Program, Paid Maternity and Paternity Leave, Bereavement Leave, Personal Leave and time off for voting.

Job Type: Full-time

Pay: From $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Experience level:

• 3 years

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Winston-Salem, NC 27107: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you willing to start on first shift (M-F 8am-5pm) for training the first month or two and then move to second shift (M-F 2pm-11pm) and work the second shift schedule permanently.?

Experience:

• IT desktop / end user support: 3 years (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: One location