Database Product Support Engineer - Opportunity for Working Remotely Palo Alto, CA

Why will you enjoy this new opportunity?

Database Product Support Engineer is a key role in VMware’s Modern Applications & Management Business Group (MAMBG) comprised of products and services under the Tanzu portfolio to help customers build, run and manage their most important applications. We build applications with velocity to run in a cloud-native environment, run open-source Kubernetes with consistency, and manage our customers' entire footprint with confidence to help them achieve their business outcomes. We are looking for engineers who want to make a lasting impact on our enterprise-grade database and analytics offerings: VMware Tanzu Greenplum, VMware Tanzu SQL (MySQL & Postgres).

Success in the Role:

You understand enterprise customers' expectations of the technical support experience and judge your success by the success of your team and the happiness of your customers. Maybe you’re interested in working directly with enterprise clients to replicate, troubleshoot, and resolve their technical issues, or perhaps you enjoy working under pressure, helping people in high-impact situations. Either way, you thoughtfully assist each customer by listening, connecting the dots, documenting the situation and solution, and escalating when appropriate. You bring analytical, troubleshooting, and problem-solving skills and you are interested in continuously improving yourself, our support systems, and products by taking training, reporting defects, and collaborating with R&D and operations to triage customer issues.

What is the leadership like for this role? What is the structure and culture of the team like?

In VMware Support, we are passionate about providing our software customers with the highest level of service. We work in small teams around the globe, supporting customers 24x7. We believe in doing the right thing and working at a sustainable pace; typically 8 hours each day with occasional weekend support rotations. We are passionate about our people, building on individual strengths, and encourage continuous learning and certifications. And, when you’re off work, we want you to relax, recharge, and refocus.

The Work: What type of work will you be doing? What assignments will you be performing on a regular basis? What are the requirements and expectations?

Apply in-depth knowledge to troubleshoot complex technical issues around VMware Tanzu Data Services products Plan, design, develop, and test software systems and applications for software enhancements and new products. Contribute to the design of architecture, features, and enhancements, Work with Engineering teams to prioritize upcoming fixes and patches. Responsible for Customer Escalation triage and facilitation, business review preparation, and Product Release Readiness programs.

• Required Skills / Experiences Ability to analyze, diagnose, replicate, troubleshoot, and resolve standard to highly complex technical issues Familiarity with Networking in Linux environments Troubleshooting skills in Linux environments (pstack, strace, gdb, etc.) Familiarity with PostgreSQL or similar technologies (psql, patroni HA, etc.) The ability to juggle conflicting priorities and demands, and deliver on time Strong communication skills. Highly developed interpersonal skills: team player attitude, self-motivation, and proactive attitude 5+ years of experience in a job or computer-related occupation.

• Desirable Skills / Experiences Production DBA experience including patching and upgrades is a plus Work experience with distributed MPP systems (i.e. Greenplum, Netezza, Teradata) is a plus Kubernetes and container technologies knowledge is a plus Strong knowledge of data normalization and data relationships Technical degree (Computer science, Telecommunications or similar), experience in a related role is a plus

This job may require the candidate to travel and/or work from a facility that requires full vaccination prior to entry.

Where is this role located?

Opportunity for Remote (United States): This role can be Fixed (more than 3 days/week in an office, when the office re-opens), Flex (1-3 days/week in an office, when the office re-opens) or Fully Remote, allowing you the flexibility to work from the location you feel most productive and comfortable.

What are the benefits and perks of working at VMware?

VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. VMware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.

This job may require the candidate to travel and/or work from a facility that requires full vaccination prior to entry.

VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. VMware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.

#LI-DM2

This job may require the candidate to travel and/or work from a facility that requires full vaccination prior to entry.

Category : Client Support

Subcategory: Product Support

Experience: Manager and Professional

Full Time/ Part Time: Full Time

Posted Date: 2022-11-03

VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http://careers.vmware.com.



Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.