Curriculum and Instructional Design Specialist
Who we are
In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, we - through our core business brands Phonak, Unitron, Connect Hearing, and Advanced Bionics - develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry. Our talented and committed employees all over the world know they contribute to something greater than themselves - they create sense.
The Way We Work
At Sonova we value our employees and prioritize their well-being. We believe people do their best and most innovative work in an inclusive environment that provides opportunities for engagement and collaboration across teams while offering flexibility in how work gets done. We designed our work model team by team, empowering teams to customize a working environment that balances individual team needs with business outcomes. By offering work options, we foster more flexible and individualized time management, contribute to a healthy work-life integration, increase employee satisfaction, build meaningful partnerships at work, and calibrate productivity to acknowledge you have a life outside of work. Sonova has chosen a HYBRID WORK MODEL- Customized by team that keeps our employees motivated and engaged.
Sonova Values
At Sonova, we come to work every day knowing that continuous innovation across all disciplines, our shared engagement as a team and our responsible approach to all things we do, brings the delight of hearing to millions of people: to hear better, to listen to music, to communicate effortlessly with friends and loved ones, and to fully enjoy life with all its great variety of sounds. In doing so, our shared core values reflect the corporate culture that defines and unites us as a company across all brands and regions.
- We Care -- We care for our employees, customers and consumers, as well as our shareholders and society.
- We drive innovation -- We courageously pioneer new ideas and approaches to come up with impactful innovations, to delight customers and consumers.
- We strive for excellence -- We act with agility. We aim to excel. We are continuously working on improving products, services, processes and skills, to realize growth.
- We take accountability -- We deliver on our commitments. We take accountability to provide outcomes in agreed quality and time, always acting with integrity.
- We build the best teams -- We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place.
Aurora, IL
Curriculum and Instructional Design Specialist
Purpose of role: The Curriculum and Instructional Design Specialist is responsible for training curriculum and instructional development across customer success by utilizing consistent practices for design and establishing methods for delivery assuring that learning events are successful and meet business goals and compliance.
Our Offer to You:
- Improving the quality of life of millions of people suffering from hearing loss
- A challenging and motivating assignment as part of a dynamic team
- Modern mindset and processes, accommodating flexible working conditions
- Opportunities for further responsibilities and support for further training and development
- Sonova's outstanding opportunities and career growth
Main Tasks and Responsibilities:
- Assesses scope of training needs across all supported audiences for new product, process, and system rollouts, creating schedules for development, delivery, and methods for evaluation
- Designs and develops programs for learning experiences ranging from New Hire/New Role transition training to ongoing learning for new products, processes, and technology
- Develops instructional strategies, course materials, assessment techniques, and appropriate integration of instructional technologies and best practices for all learning events
- Designs and produces learning materials in a variety of formats including print, graphics, audio, video, and multimedia to support communication and learning needs
- Coordinates the use of multimedia technology and authoring tools to support the online learning environment through training and implementation, and promotes the expanded use of Course Management Software tools
- Researches and makes recommendations on educational best practices, instructional resources, instructional technologies, and multimedia hardware/software to support teaching and learning
- Evaluates training methodology and delivery technology, documents findings, and leads efforts for improvement
- Works with Trainers to ensure that all learning materials are up to date
- Participate in internal and external auditing activities to ensure training meets all regulatory and compliance requirements
- Participate in various Customer Success activities as required by the organization
- All other duties as assigned
Education and Skillset:
- Bachelor's Degree or equivalent work experience in training and/or instructional design
- 2+ years of experience conducting training/OJT, coaching, and/or mentoring, LMS experience preferred
- 3+ years of instructional design and curriculum development
- Audiology or medical device industry experience preferred
- 2+ years of experience with learning management systems (Totara, Docebo, etc.)
- Working knowledge of Operations processes plus
- Strong analytical and interpersonal experience
- Classroom management/facilitation experience
- Act as a positive and dynamic role model for Customer Service Staff
- Excellent verbal, written, and presentation skills
- Proficient with Microsoft Applications, including Excel, Outlook, Teams, Word, and PowerPoint
- Training / Education certifications a plus
A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova
Don't meet all the criteria? If you're willing to go all in and learn we'd love to hear from you!
We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone please contact [email protected]
Health Benefits and Perks:
Medical, dental and vision coverage*
Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
TeleHealth Options
401k plan with company match*
Company paid life/ad&d insurance
Additional supplemental life/ad&d coverage available
Company paid Short/Long-Term Disability coverage (STD/LTD)
STD LTD Buy-ups available
Accident/Hospital Indemnity coverage
Legal/ID Theft Assistance
PTO, floating Diversity Day, & paid holidays*
Paid parental bonding leave
Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more)
Robust Internal Career Growth opportunities
Tuition reimbursement
Hearing aid discount for employees and family
Internal social recognition platform
D&I focused: D&I council and employee resource groups
Plan rules/offerings dependent upon group Company/location.
Sonova is an equal opportunity employer
We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guaranteeevery person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.