VP, Casino Operations

The Cosmopolitan Las Vegas Las Vegas, NV
casino operations coe casino procedures operations leadership pricing employee engagement engagement collaborate management operating
February 27, 2023
The Cosmopolitan Las Vegas
Las Vegas, NV
FULL_TIME

The Vice President, Casino Operations is a key senior leader for the property and is a member of the property's operating committee. The position is responsible for providing leadership, oversight, and integration of all processes developed through the Gaming COE for the assigned property. In collaboration with the COE, this position will execute on the strategic direction of the slots, table games, race/sportsbook, poker (as applicable) and casino marketing functions, encompassing pricing optimization, player development, machine/game placement, and any other gaming-related functions. Accountable for oversight and leadership of all staffing, guest service initiatives and employee engagement, and ownership of all profitability of the property's gaming division. All duties are to be performed in accordance with departmental and property policies, practices, and procedures.




PRIMARY JOB DUTIES:

Duties include, but are not limited to, the following:



  • Collaborate and execute on all Gaming COE strategic initiatives as determined by the COE, and ensure sustainability of initiatives. Work with leaders at the assigned property to align COE directives with property strategies.
  • Oversee implementation of policies, operating procedures, training programs, manuals, directives, work schedules, pricing standards, rules and regulations for all gaming staff, and ensure full compliance. Communicate unique property opportunities and challenges to the COE, and collaborate on initiatives to increase revenues or address gaps.

  • Drive employee engagement through coaching, training, and development.

  • Continue to improve guest experience by providing optimal gaming experiences and a high level of service quality for the property.

  • Utilize resources provided by the COE to drive financial success to include managing pricing optimization, driving profits, managing labor, and controlling expenses.
  • Responsible for complying with T31 and AML/SARC compliance policies and procedures.

  • Other duties as assigned.

Requirements:

QUALIFICATIONS:



Required:



  • Bachelor degree in related field or equivalent experience.

  • Six (6) years prior relevant experience in the direction and management of employees.

  • In-depth understanding of Casino operations and processes.

  • Ability to multi-task and balance numerous priorities in a fast-paced, deadline-oriented environment.

  • Ability to collaborate across organizational lines.

  • Ability to establish credibility and rapport with other leaders.

  • Interpersonal skills to deal effectively with all business contacts.

  • Strong leadership abilities, sound judgment, superior problem solving and decision making skills to effectively manage the department.

  • Proven track record of being focused, forward thinking and creative.

  • Excellent organizational, analytical and project management skills, with particular attention to quality and detail.

  • Foster a culture of growth and development, excellent guest service, employee engagement, and overall positive work environment.

  • At least 21 years of age

  • Ability to obtain Gaming license/registration as required by jurisdiction(s)


Preferred:



  • Previous experience in a hotel/gaming environment.

  • Previous experience as a VP or Director of Table Games or Slot Operations in a high-volume integrated casino resort.

  • Previous experience in a hotel/gaming environment.
  • Previous experience in a luxury environment.

PHYSICAL, ENVIRONMENTAL & OTHER REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



Work is performed in an office environment and throughout the property in all locations. Must be tolerant to varying conditions of noise level, temperature, illumination and air quality. The noise level in the work environment is usually moderate. When on the casino floor, the noise level increases to loud. A casino environment typically allows smoking.



Constant contact with executives, department management, applicants, employees and guests is necessary. Requires prolonged sitting or standing and mobility. Requires bending and reaching. Requires transporting, pushing, pulling, and maneuvering items weighing up to 25 lbs. Requires eye/hand coordination. Requires use of standard office equipment. Requires basic math. Ability to push and/or pull file cabinet drawers weighing up to 5 lbs. Requires the ability to distinguish letters, numbers and symbols. Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (MSDS) and other instructions.


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