IT Helpdesk

Konami is a forward-thinking company with big ideas. A world leader in systems and game development, Konami can offer you the best of both worlds - stability within a dynamic, creative environment.

Konami offers:

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  Competitive salary
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  Annual discretionary bonus
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  Comprehensive benefits plan, including 401(k) with generous company match
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  Education assistance/reimbursement

Major Accountabilities:

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  Identifies, diagnoses, and resolves Level One and above problems for local and remote end-users.
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  Provides one-on-one end-user problem resolution for approved software.
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  Coordinates timely repair of PC computer equipment covered by third-party vendor maintenance agreements.
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  Performs minor desktop hardware repair for PC computer equipment and peripherals that are not covered by third-party vendor maintenance agreements.
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  Delivers, asset tags, sets up, and assists in the configuration of end-user PC desktop hardware, software and peripherals.gure approved end-user mobile devices for connectivity to system and troubleshoot basic communication issues.
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  Configure approved end-user mobile devices for connectivity to system and troubleshoot basic communication issues.
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  Provide basic support for all IT related hardware, peripherals, copiers and network access.
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  Provide end user level administration support for Pronto related issues and escalations, as necessary.
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  Provide basic Active Directory management and maintenance, assisted by Systems/Network Engineers.
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  Communicate with Konami HQ IT in Japan for day-to-day business requirements, including but not limited to, DWP form submittals, Lotus setup and configuration, video conferencing setups and Kessaisho submittals as needed for purchasing requirements.

Minimum Requirements:

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  One year college level course work and/or CompTIA A+, MTA (Microsoft Technology Associate) or equivalent.
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  This position will pay $22.00/hour. Non-negotiable.
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  Previous experience in one or more of the following areas is desired: IT helpdesk, gaming company technical support, or casino technical support.
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  Advanced troubleshooting skills in the areas of networking, computer operation, hardware, and software.
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  A strong desire to learn and keep abreast of new and emerging technologies and gaining understanding of how to apply these effectively to the work environment to enhance efficiency.
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  Advanced understanding of Microsoft Office products and troubleshooting issues.
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  Basic understanding of VOIP phones, cellular/smart phones, wireless Internet cards and all other telecommunications devices and equipment.
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  Able to provide technical support in person and over the telephone in a professional manner adhering to Konami standards.
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  Ability to work in a fast paced environment and prioritize effectively to meet the ever changing needs of the users and the company.
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  Ability to work with little or no supervision and be proactive in all situations.
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  Must be able to obtain and retain gaming licensure.