Intern-PC Support

O'Reilly Auto Parts Springfield
intern pc customer service team fulfillment entry level information technology help desk provisioning software hardware written written correspondence
January 23, 2023
O'Reilly Auto Parts
Job SummaryThis role will cover all aspects of IT Support for a large corporation.

Customer service from issue resolution and request fulfillment will be the primary duty, and all the methods around how to do this successfully.

Exposure to this service will be beneficial for any entry level individual wanting to enter the information technology field.
Duties and ResponsibilitiesPhone Support - working with our help desk to provide first level support of fellow employees.
Request Fulfillment
  • Provisioning software or hardware as needed for various requests and projects.

Customer Service
  • In person, over the phone, or in written correspondence involving problem solving and incident resolution.
Working with Senior PC Support TM's on projects as needed.
Job SpecificationsBasic IT Skills
  • Knowledge of Windows operating systems, networking.
Soft Skills/
Customer Service- the ability to relate with fellow team member and exhibit our culture values.
Ability to work on your own with limited supervision.
Innate problem solving and troubleshooting skills.

BenefitsAll full time team members are eligible for a benefits package that is designed to offer convenience and security to our team members and their families.

Programs, resources and benefit eligibility varies based on employment status, average hours worked, location and length of service.

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