Remote Administrative Assistant

Luz Family Medical Practice LLC Remote
remote administrative administrative assistant assistant accounts customer experience transfer research calls administrative creative problem solving time management skills management
January 21, 2023
Luz Family Medical Practice LLC
We have a casual, relaxed work environment with amazing staff and great opportunities for advancement Each Customer Experience Specialist assists customers with questions about their accounts and complete various administrative tasks.
A Day in the Life:
The Customer Experience Specialist will be primary responsible for overseeing the exit of hundreds of customers' timeshares by providing accurate and detailed feedback regarding the status of the customers' transfer from start to finish
Each call is unique and will require the individual to use creative problem solving and time management skills to assist each person. This means that the answers might not always be clearly illustrated on some accounts and will require the employee to do research within each account and a follow up with the closing vendor to find the exact status of the process.
Handle on average 70 outbound and inbound calls
Outbound dialing will consist of follow up to customers' accounts, account verification, completion of necessary paperwork and detailed research on the status of their transfer
Inbound calls will mostly consist of answering questions from customers related to their exit
Speak with customers and vendors on the phone while entering in notes
Oversee a list of clients to contact daily regarding the documentation that needs to be completed
Process documents, emails and any messages that require immediate attention
Various other duties as assigned
Compensation and Hours:
Hours: 7:30am - 4:30pm Mon-Fri

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