Senior Principal, Technical Project Management

The IT Portfolio Director is a member of the IT Project Management Office (PMO) and is responsible for guiding organizational and IT leadership in aligning, overseeing, and managing investments to achieve TTEC's goals and objectives. The IT Portfolio Director acts as the primary resource for communication and reporting the health of the portfolio as well as facilitating the decision making for optimizing investments and making the best possible use of resources.

Primary Responsibilities

• Facilitate and coordinate the efforts of senior leadership toward the establishment of the project portfolio definition, its structure, and processes. This includes:
• Strategic alignment of projects and programs
• Portfolio categories and criteria
• Evaluation, selection, and prioritization
• Execution, tracking and measuring the achieved results
• Conduct reviews, at specified intervals, with senior business and IT executives, the steering committee, and other relevant bodies to validate and assess the project portfolio, execute change, and reprioritize as necessary to meet business needs.
• Collaborate with delivery executives to review significant initiatives, projects or programs that have run into challenges. Provide recommendations as to whether they should be continued, changed significantly, placed on hold, or discontinued.
• Provide criteria for prioritization aligned to the goals of the steering committee. Become the point of escalation and arbitration if necessary.
• Oversee and coordinate dependencies across the initiatives in the portfolio and resolve or escalate conflicts.
• Ensure and balance the availability of the required skills and competencies across project and program teams within the project portfolio.
• Direct the development and maintenance of communications and reporting about the project portfolio to stakeholders, the steering committee, and senior executives.

Job Requirements

Education and Training

• Bachelor's or master's degree in business information systems (IS), computer science or related field, or equivalent IT experience.

Experience

• 7-10 years in diverse roles with increasing leadership responsibilities across major projects and programs.

Required Knowledge and Skill

• Exceptional leadership skills, with the ability to develop and communicate the portfolio objectives and maintain alignment with business strategy.
• A high degree of astuteness and the ability navigate the organization to overcome obstacles and achieve portfolio success.
• Excellent verbal and written communication skills, including the ability to explain and "sell" the portfolio goals and objectives to the business and to technical leadership.
• Strong business acumen, including industry- and domain-specific knowledge of the organization and its business units.
• Ability to vary styles of interaction to match the needs of a variety of business and technical audiences.
• Influencing and negotiation experience and skills in an environment with high competition for resources.
• Excellent analytical, conceptual strategic planning and execution skills.
• Ability to develop portfolios and deliver them against financial and resource constraints.
• Familiarity with the use of reporting tools to monitor portfolio activities and analyze portfolio performance.
• Familiarity with multiple delivery frameworks including Agile (Scrum, Kanban), Hybrid, and Waterfall.
• Knowledge and expertise in the use of collaboration and project management tools such as ServiceNow PPM, Microsoft Project, MS Teams, Jira, & Confluence

Key Behaviors and Competencies

• The Portfolio Director role is a senior-level position that must demonstrate a high level of proficiency in leadership, business acumen, strategic planning and thinking, building relationships, and influencing others. The IT Portfolio Director should have a demonstrated ability to:
• Quickly build relationships and gain support and commitment from key stakeholders to deliver outcomes.
• Mobilize and motivate teams, set direction and approach, resolve conflict, and deliver tough messages.
• Make recommendations for the portfolio that are clearly linked to the organization's strategy and manage the portfolio over time ensuring optimal performance.
• Develop portfolio structure and plans and set standards for portfolio execution.
• Set challenging goals and achieve them.

COMPENSATION & BENEFITS

The anticipated starting range for individuals expressing interest in this position is $92,000 - $150,000. This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.

Benefits available to eligible employees include the following:

• Medical, dental, and vision
• Tax-advantaged health care accounts
• Financial and income protection benefits
• Paid time off (PTO) and wellness time off

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.

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