Guest Relations Officer
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Job Category Rooms & Guest Services Operations
Location W Singapore - Sentosa Cove, 21 Ocean Way, Singapore, Singapore, Singapore VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
POSITION SUMMARY
Are you an outgoing person who loves to meet and interact with people? Do you believe that all guests should feel welcomed from the moment they step into the hotel to the moment they leave? Then you are that special someone that we have been looking for all this time.
Reporting to the Welcome Manager, you will be responsible for providing a welcoming, efficient, personable and authentic experience for each guest. Additionally, the incumbent will need to maximise guest interaction while minimizing time spent ‘away’ from the guests, create WOWs for our guests by attending to their needs and performing our Whatever/Whenever service promise during all guest interactions.
We are ideally looking for someone
- With at least a Certificate in hotel management or its related discipline.
- Demonstrates skills, knowledge and experience in customer-service oriented environment.
- Demonstrates strong oral and written communication skills with ability to influence and persuade across all levels of the organisation.
- Proficient in Microsoft Office software and Internet.
We offer a unique working environment within our innovative W brand and our dedicated team! And great opportunities for career development!
Interested? Let us know now!
Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.
We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.