Systems Administrator

Job Title Systems Administrator

Company Builder’s Resource Group, Inc.

Department IT

Reports To Manager, IT Operations

Wage Category Exempt

General Summary

Under the general direction of the Manager of Information Technology Operations, the Systems Administrator is responsible for server and network management and security.  Additionally, will provide technical support and training to system users by performing the duties and responsibilities listed below.

Essential Job Duties and Responsibilities

1. Builds and migrates solutions to the cloud across the organization working with various teams. Responsible for Automation, Virtual networking/security and access in AWS Cloud Services.


2. Facilitate problem and incident resolution facilitating calls with vendors to file bug reports and resolves technical issues. 


3. Drives innovations and efficiency through scripting and automation methods.


4. Monitors all system alerts and assists to resolve complex issues in system hardware and software.


5. Leverages and implements automated approaches for systems administration tasks and identifies approaches that leverage our resources and provides economies of scale.


6. Reviews and tests software for accuracy and consistency with documentation, identifying problems and revising documentation and works with vendors and internal customers to deploy and maintain business applications.


7. Serves as an escalation point for issues arising from the Help Desk, communicates outages and maintenance schedules to users, and performs on-call duty for non-business hours support. 


8. Develops and communicates standards for use, operations, and security of network, personal computers, and data.


9. Researches and evaluates new technologies.


10. Provides technical assistance to system users, coordinating their activities with other IT department personnel.


11. Manage, automate, and administer various cloud (SaaS) applications and user account provisioning.


12. Completes other projects as assigned.

Job Requirements

1. Work requires the ability to align and to embrace our Core Values: Performance, Communication, Leadership, Quality, Teamwork. 


2. Ability to define problems, collect data, establish facts, develop, and communicate options, and draw valid conclusions.


3. Experience with managing and configuring server solutions using Windows Active Directory, DFS, DNS, and GPO is desired. 


4. People-first mindset and focused on building systems and processes that align employee performance with company objectives.


5. Work requires the ability to thrive in a fast-paced, technology driven, service environment leveraging collaborative management.


6. Help peers across the organization understand the wider and longer-term implications of an initiative or action is crucial in this role.  Can deliver meaningful results on a large scale.


7. Experience maintaining current messaging systems to include maintenance of current email and application systems in Google Apps necessary. Knowledge of engineering and administration of Linux systems is desired. 


8. Candidates must have a passion for Information Technology and have strong customer service skills. 


9. Candidates must possess strong analytical and problem-solving skills, and also communication skills, especially in written documentation. 


10. Work requires the ability to work in a fast-paced, dynamic environment.

Direct Reports and Reporting Relationship

None, however, the ability to achieve results by working with others within the organization, regardless of the reporting relationship, is a critical success factor.

Minimum Qualifications

Bachelor’s degree preferred in Information Technology, Computer Science, or related field OR Associate’s degree or equivalent from two-year college or technical school; at least two (2) years related experience and/or training; or equivalent combination of education and experience.

Physical Demands and Work Environment

The physical demands and work environment described herein are representative of the criteria of that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodation may be made to individuals with disabilities to perform these functions in accordance with applicable law.

Physical Demands: While performing the duties of this job, the employee is required to stand; walk; sit; handle or feel objects, reach with hands and arms; talk and hear. Specific vision abilities required by the job include close vision, distance vision, and the ability to focus.

Work Environment: This position will be based out of the Columbus, OH Home Office.  While performing this role, the individual will be primarily working in an office environment with limited travel and work at development sites and community locations.

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.