Student Support Services Representative

*If you are interested in this position, please apply directly on our website at:

*TITLE: STUDENT SUPPORT SERVICES REPRESENTATIVE**CLASSIFICATION: *Professional – Level I

*AREA AND FUNCTION: *Under the supervision of the Assistant Director of the Welcome Center, the Student Support Services Representative is responsible for assisting with implementing phases of the admissions.

*CHARACTERISTICS,


DUTIES AND RESPONSIBILITIES:

• Assist with implementing phases of the admission process, including recruitment, placement (testing and multiple measures), advisement, and registration.
• Assist students to complete the admission process by resolving issues, and by providing basic financial aid assistance.
• Assist with campus tours, new student orientations, parent orientations, financial literacy, FAFSA workshops, and other programs as assigned.
• Plan, coordinate and maintain viable recruitment programs and activities, including special on-campus and off-campus events.
• Provide on-going information to students, potential students, and parents regarding policies, programs, and procedures.
• Review financial aid reports related to the Community College Opportunity Grant (CCOG) and compose communication/correspondence to students and others concerning requests for information or processing of Community College Opportunity Grant (CCOG) awards.
• Maintain strict confidentiality and security of student and staff records.
• Maintain essential records and files, including records of students served and services provided.
• Prepare routine, special, and ancillary reports as required.
• Perform other related duties as required.

*SUPERVISION RECEIVED AND GIVEN:

Oral and written instructions are received from the Manager of the Welcome Center, or designee. The Student Support Services Representative may supervise support staff and student workers.

*MINIMUM ACCEPTABLE QUALIFICATIONS:

• Associate's degree.
• Demonstrated experience in a higher education environment.
• Outstanding customer service skills.
• Ability to work in a diverse and inclusive environment
• Excellent interpersonal skills.
• Ability to work effectively with minimum supervision.
• Ability to communicate effectively, orally and in writing.
• Working knowledge of computers and demonstrated ability with e-recruiting, database management and the Microsoft Office software applications.

*ADDITIONAL DESIRABLE QUALIFICATIONS:

• Associate's degree in Education, Counseling, or related area.
• Two or more years of experience in admissions at an institution of higher education with knowledge of admissions guidelines, policies, and procedures.
• Demonstrated knowledge of financial aid programs.
• Demonstrated knowledge of the college community, local community organizations and local outside agencies.
• Demonstrated knowledge of computerized record maintenance and management, preferably the Banner system.5/5/21

Job Type:
Full-time


Benefits:

• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Newark, NJ 07102: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location:
One location