Student Support Services Representative

Essex County College Newark
support services representative financial community support services representative supervision admissions education procedures higher education customer service management
December 1, 2022
Essex County College
Newark
FULL_TIME
*If you are interested in this position, please apply directly on our website at:

*TITLE: STUDENT SUPPORT SERVICES REPRESENTATIVE**CLASSIFICATION: *Professional – Level I

*AREA AND FUNCTION: *Under the supervision of the Assistant Director of the Welcome Center, the Student Support Services Representative is responsible for assisting with implementing phases of the admissions.

*CHARACTERISTICS,


DUTIES AND RESPONSIBILITIES:

  • Assist with implementing phases of the admission process, including recruitment, placement (testing and multiple measures), advisement, and registration.
  • Assist students to complete the admission process by resolving issues, and by providing basic financial aid assistance.
  • Assist with campus tours, new student orientations, parent orientations, financial literacy, FAFSA workshops, and other programs as assigned.
  • Plan, coordinate and maintain viable recruitment programs and activities, including special on-campus and off-campus events.
  • Provide on-going information to students, potential students, and parents regarding policies, programs, and procedures.
  • Review financial aid reports related to the Community College Opportunity Grant (CCOG) and compose communication/correspondence to students and others concerning requests for information or processing of Community College Opportunity Grant (CCOG) awards.
  • Maintain strict confidentiality and security of student and staff records.
  • Maintain essential records and files, including records of students served and services provided.
  • Prepare routine, special, and ancillary reports as required.
  • Perform other related duties as required.
*SUPERVISION RECEIVED AND GIVEN:

Oral and written instructions are received from the Manager of the Welcome Center, or designee. The Student Support Services Representative may supervise support staff and student workers.

*MINIMUM ACCEPTABLE QUALIFICATIONS:


  • Associate's degree.
  • Demonstrated experience in a higher education environment.
  • Outstanding customer service skills.
  • Ability to work in a diverse and inclusive environment
  • Excellent interpersonal skills.
  • Ability to work effectively with minimum supervision.
  • Ability to communicate effectively, orally and in writing.
  • Working knowledge of computers and demonstrated ability with e-recruiting, database management and the Microsoft Office software applications.
*ADDITIONAL DESIRABLE QUALIFICATIONS:


  • Associate's degree in Education, Counseling, or related area.
  • Two or more years of experience in admissions at an institution of higher education with knowledge of admissions guidelines, policies, and procedures.
  • Demonstrated knowledge of financial aid programs.
  • Demonstrated knowledge of the college community, local community organizations and local outside agencies.
  • Demonstrated knowledge of computerized record maintenance and management, preferably the Banner system.5/5/21

Job Type:
Full-time


Benefits:

  • Dental insurance
  • Health insurance
  • Paid time off

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Ability to commute/relocate:

  • Newark, NJ 07102: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Customer service: 1 year (Preferred)

Work Location:
One location

Report this job

Similar jobs near me